Privacy Policy

1. Introduction

Globro ("we", "our", "us") respects your privacy and is committed to protecting the personal information of users who access and use our services through:

• Website: https://globro.ai
• Subdomain: https://chat.globro.ai
• WhatsApp Business Number: +91 99999 77055

Globro is a study aborad specific tool that provides information and guidance related to study abroad, including but not limited to visa processes, eligibility checks, APS, admissions, course listings, accommodation, scholarships, and related user services.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services (collectively, the "Services").

2. WhatsApp Business Compliance

WhatsApp may process metadata (such as phone number, timestamps, and delivery status) according to WhatsApp’s own Privacy Policy. Globro does not control WhatsApp’s internal data handling.

3. Information We Collect

3.1 Information You Provide

• Contact Information: Name, phone number, email address.
• Chat & Communication Data: Messages, queries, and files shared via website chat or WhatsApp.
• User Information: Academic background, study preferences, destination country, visa-related details (only when voluntarily shared).

3.2 Information Collected Automatically

• Log Data: IP address, browser type, access time, pages visited.
• Device Data: Device type, OS, browser version.
• Usage Data: Interaction patterns, session duration, feature usage.
• Cookies: Used to enhance functionality, analytics, and performance.

4. How We Use Your Information

• Provide study abroad guidance and respond to user queries.
• Operate, maintain, and improve Globro services.
• Send essential service-related updates or support messages.
• Enhance user experience and platform security.
• Prevent fraud, misuse, and comply with legal obligations.

Aggregated or anonymized data may be used for analytics and service improvement and cannot identify individual users.

5. Legal Basis for Processing

• User consent.
• Contractual necessity (providing requested services).
• Legitimate interest (analytics, security, service improvement).

6. Data Security & Retention

We implement reasonable administrative, technical, and organizational safeguards to protect your data. Information is retained only as long as required for its purpose or legal obligations. No system is 100% secure.

7. Your Rights

• Access, correct, or edit your personal data.

8. Children’s Privacy

Globro services are not intended for children under 13 years of age.

9. Analytics, Tracking & Data Collection

We collect certain information automatically when you access or interact with our website in order to improve functionality, analyze usage, ensure security, and measure marketing effectiveness. This may include personal identifiers such as phone number (when available or provided), IP address, browser and device information, user agent, screen resolution, time and date of access, page URLs, referrer details, and interaction events.

We also collect marketing and campaign attribution data through URL parameters (UTM parameters) to understand how users reach our website and to evaluate the performance of advertising and promotional activities.

This data is used solely for internal analytics, performance monitoring, service improvement, marketing optimization, and security purposes. We do not sell personal data and take reasonable measures to protect collected information from unauthorized access or misuse.

9.1 Third-Party Links

Our services may contain links to third-party platforms. We are not responsible for their privacy practices or content.

10. Updates to This Policy

This Privacy Policy may be updated periodically. Changes will be posted on this page with a revised effective date.

11. Contact Us

Email: info@globro.ai
Website: https://globro.ai
Subdomain: https://chat.globro.ai
WhatsApp Business Number: +91 99999 77055